Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. May occasionally take beverage order from guest. Returns to each assigned table periodically to ascertain whether additional items are desired. Obtains the food when prepared, delivers to respective guest, and then moves on to service another table. Provides a warm farewell and thanks guests for visiting. Promotes Total Rewards programs and card membership. Checks for satisfaction and effectively resolves service breakdowns when they exist. Anticipates needs and provides fast, flawless service. Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates guest’s wins. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
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